Frequently Asked Questions
1. What is NoaPure?
NoaPure is a family-owned brand established in 1923, specializing in natural soaps, oils, candles, and premium textile items like towels, peshtemals, and bathrobes.
2. Where are NoaPure products made?
Our beauty and soap products are manufactured in a state-of-the-art facility located in the serene, nature-rich region of Urla, Turkey.
3. Do you have physical stores?
Yes! We have stores in Istanbul, Turkey, and San Francisco, USA.
Product Information
4. Are your products organic and natural?
Yes, our products are crafted using natural and high-quality ingredients. We prioritize sustainability and eco-friendly practices.
5. Are your soaps suitable for sensitive skin?
Yes, our soaps are gentle and designed to suit all skin types, including sensitive skin.
6. What is peshtemal, and how is it different from regular towels?
Peshtemal is a traditional Turkish towel, known for its lightweight, fast-drying, and highly absorbent qualities.
Ordering and Shipping
7. Where do you ship to?
We ship to many countries worldwide. You can check the available destinations during checkout.
8. How long does shipping take?
Shipping times vary depending on your location. Typically, it takes 5–7 business days for international deliveries.
9. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to follow your package.
Returns and Exchanges
10. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. Please see our Returns Policy page for more details.
11. How do I initiate a return or exchange?
Contact our customer service team at [insert email] with your order details, and we’ll guide you through the process.
Wholesale Inquiries
12. Do you offer wholesale pricing?
Yes, we offer wholesale options for businesses such as hotels and retailers. For inquiries, please contact us at [insert email].
13. Can I customize orders for my business?
Yes, we provide custom branding and product options for bulk orders.
Contact Us
14. How can I contact customer support?
You can reach us via email at [insert email] or through the Contact Us form on our website.
15. Do you offer live chat support?
Yes, live chat is available during business hours to assist you with any questions.